Terms and Conditions of Business

Terms of business

By accepting our services or purchase of goods, you the client contractually agree to the Terms of Business as laid out below. Under the Veterinary Medicines Directorate we are unable to credit clients for returned drugs as these items cannot be re-sold, however we can safely dispose of any unwanted medications.

Data Protection

We promise to only use client details for the purpose of our business. We will not intentionally pass any details to third parties, unless specifically detailed below, without your permission. We may, from time to time, send you veterinary information that would be relevant to you. We will aim to maintain your details correct on our database. You, the client, will provide us with correct and up-dated personal information to allow us to provide our services to you. These include name, contact details, animal details, details of owners or those looking after the animals and details of any other vet the animal has been registered with.


All fees and drug charges are subject to VAT at the current rate. Fee levels are determined by the services provided and according to the drugs, resources, materials and consumables used.

Insurance Claims

Insurance is an arrangement between you and your insurance company. Whilst the practice will endeavour to assist you wherever possible, all payments must be paid to us directly by you, within our 28 day terms. All claims are your responsibility; we are not able to accept payment directly from any insurance companies. We must remind clients it is their responsibility to obtain authorisation, check renewal dates, exclusions and level of cover.

Estimates of treatment costs

We will happily provide you a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often an animal’s illness will not follow a conventional course. We will always try to keep you informed on costs as they arise. It is therefore important that clients leave an appropriate contact number where they will be available. If we cannot contact you, we will always put the welfare of the animal first.

Payment Terms

Invoices must be settled within 28 days of the invoice date, unless otherwise stated. New clients are required to prepay (or guarantee with a credit/debit card) for services or goods until an account with credit facilities has been set up. The practice reserves the right to request payment prior to any treatment given.

Payment methods

We no longer accept payment by cheque. The easiest way to pay is by online banking: Scott Dunn’s CVS UK account: 37590146 Sort Code: 56-00-68 or by debit/credit card (we do not accept American Express). Please include your surname and invoice number as reference.

Please contact the accounts department if you wish to request an alternative payment plan. Any agreements are at the discretion of the practice and must be put in writing. Any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in the account being restored to the original sum. Additional costs may be added in respect to bank charges, administrative costs and interest on the principal sum.

Overdue accounts

Clients who have any outstanding debt must prepay or guarantee with a debit/credit card to receive any further services or goods. Overdue accounts may be charged an administration fee at the discretion of the Practice Manager or Clinical Director. Any clients who currently receive free visits will receive a visit charge, if their account goes over 60 days. If payment is not forthcoming under our agreed terms, clients will be referred to our debt collection agency. Further charges will be levied in respect of costs incurred in collecting the debt, not exceeding 12%. Should overdue accounts escalate to County Court then all charges and interest applicable under The County Court Act 1984 will be enforced.


Any dispute must be put in writing to the practice manager within seven days of receiving the invoice

Updated 23rd May 2017

Scott Dunn’s Equine Clinic is part of CVS (UK) Limited, a company which owns over 300 veterinary practices in the UK. Company Registration Number 03777473. Registered Office CVS House, Owen Road, Diss, Norfolk, IP22 4ER